Frequently Asked Questions
What is West 49?
West 49 is a leading retailer of lifestyle apparel, footwear, and accessories, catering to those who embrace an active and adventurous way of life.
Where can I find West 49 stores?
Our stores are located across Canada. You can check our website for the most up-to-date list of locations.
What brands does West 49 carry?
We offer a wide selection of top brands, including Vans, Volcom, RVCA, and many more.
How do I place an order online?
Simply browse our website, add items to your cart, and proceed to checkout. Follow the prompts to complete your purchase.
What payment methods do you accept?
We accept major credit cards, debit cards, PayPal, and other secure payment options.
Do you offer gift cards?
Yes! Gift cards are available for purchase online and in-store.
What is your return policy?
We accept returns within 30 days of purchase, provided the items are unworn, in original condition, and accompanied by a receipt.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information.
Do you ship internationally?
Currently, we only ship within Canada.
How do I contact customer service?
For any inquiries, please reach out through our website’s contact form.
What are your store hours?
Store hours vary by location. Check our website for details on your nearest store.
Do you offer student discounts?
We occasionally run promotions, so keep an eye on our website for special offers.
How do I stay updated on new arrivals and sales?
Sign up for our newsletter on lifestyle49.com to receive the latest updates.
Can I cancel or modify my order after placing it?
Once an order is placed, changes cannot be guaranteed. Contact us immediately for assistance.
What if my item is out of stock?
Items may restock periodically. Check back often or contact us for availability.
Do you have a loyalty program?
Yes! Join our loyalty program for exclusive perks and rewards.
How do I care for my purchases?
Follow the care instructions on the garment’s label to ensure longevity.
Are your products ethically sourced?
We strive to work with brands that prioritize ethical and sustainable practices.
Can I return online purchases in-store?
Yes, online purchases can be returned to any of our physical stores.
Do you offer exchanges?
Exchanges are subject to availability. Contact us for assistance.
What if I receive a defective item?
Please contact us immediately, and we’ll help resolve the issue.
How do I find the right size?
Refer to our size guide on lifestyle49.com for accurate measurements.
Do you offer curbside pickup?
Yes, select locations offer curbside pickup. Check our website for details.
How do I unsubscribe from emails?
You can unsubscribe at any time by clicking the link at the bottom of our emails.
What is your privacy policy?
Your privacy is important to us. Read our full policy on lifestyle49.com.
Can I pre-order items?
Pre-orders may be available for select items. Check our website for details.
Do you sell vintage or second-hand items?
All our products are brand new and sourced directly from manufacturers.
How do I apply for a job at West 49?
Visit lifestyle49.com for current career opportunities.
Do you offer customization services?
At this time, we do not offer customization.
What if I forgot my password?
Click the “Forgot Password” link on the login page to reset it.
How do I update my account information?
Log in to your account on our website to make changes.
Do you have a mobile app?
Not currently, but our website is mobile-friendly.
Can I order items not available in my local store?
Yes, online inventory may differ from in-store stock.
How do I provide feedback?
We’d love to hear from you! Use the contact form on our website.
Are your packaging materials eco-friendly?
We’re committed to reducing waste and using sustainable materials where possible.
Do you offer military discounts?
Discounts may vary. Check our website for current promotions.
How do I know if a product is in stock?
Product availability is shown on each item’s page.
What if I have issues with my online account?
Contact our customer service team for assistance.
Can I reserve items online for in-store pickup?
Yes, select items are eligible for in-store pickup.
Do you offer same-day delivery?
Same-day delivery is not currently available.
How do I check my loyalty points?
Log in to your account on lifestyle49.com to view your points balance.
What is your price match policy?
We do not currently offer price matching.
Do you sell gift wrap?
Gift wrap options may be available during checkout.
How do I report a website issue?
Please contact us with details of the problem.
Can I return sale items?
Sale items are final sale unless otherwise stated.
Do you offer alterations?
We do not provide alteration services.
How do I know if my order was successful?
You’ll receive an order confirmation email once your purchase is complete.
What if my question isn’t answered here?
For further assistance, please contact us through our website.